Borsheims is looking for a full-time Customer Service Representative in the Omaha area. At Borsheims, our purpose is to provide our Signature Service to every customer, and you will play a vital role in helping us do that.

We are looking for someone who will deliver Borsheims’ Signature Service to our customers in-store and over the phone by assisting them with their inquiries about jewelry repairs, appraisals, cleaning, engraving, customer charge accounts and more. You are viewed as a resource to the sales associates and managers in Jewelry and Gifts. Could that be you?

You Are:

Service-Minded. You're the face of Borsheims to our customers. You are focused on ensuring customers questions are answered promptly. You know exactly what to do to make the customer happy.
Effective Communicator. You’re able to communicate with customers, associates and managers regarding various service and transaction inquiries.
Detail-Oriented & Organized. You're diligent in taking in jewelry repairs and appraisals. You are responsible for generating repair tickets, providing details regarding what work needs to be done and ensuring the customer is notified upon completion.
Problem-solver. You pride yourself in resolving customer issues promptly. You are determined to find a positive solution for customer issues and inquiries.
Innovative. You’re always looking for way to improve the customer experience using best-practice solutions and efficiencies.

We Are:

Borsheims is a luxury jewelry and gift retailer and a proud member of the Berkshire Hathaway family. We value our employees and provide a family-friendly work environment and a flexible schedule for all. If hired, you would be eligible to enjoy Borsheims' excellent benefits, which include:

Medical/Dental/Vision/Life Insurance
Flexible Spending Account
Wellness Program
401K
Paid Time Off & Holiday Pay
Regular Weekly Schedule
No late nights and Sundays Off (We are closed on Sundays except during the holiday season and on Berkshire Weekend)
Incredible Employee Discount
Service Awards
Promote from Within Philosophy
Ongoing Education & Training

Interested? Apply now!

Summary: Borsheims, a luxury jewelry and gift retailer and member of the Berkshire Hathaway family, is seeking a full-time Customer Service Representative in Omaha, NE. The ideal candidate will be service-minded, an effective communicator, detail-oriented, a problem-solver, and innovative. This role will involve providing Signature Service to customers in-store and over the phone, assisting with inquiries, and working closely with sales associates and managers. Borsheims offers excellent benefits, a family-friendly work environment, and opportunities for growth and development. Apply now to join our team and enjoy a regular weekly schedule, no late nights or Sundays, and an incredible employee discount. #CustomerService #OmahaJobs #LuxuryRetail #BerkshireHathaway #Jewelry #Gifts #FullTime #Benefits

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