ITC Student Intern

The Student Intern will support the Information Technology Services department by providing first-level technical assistance to students, faculty, and staff. This role includes hands-on experience in troubleshooting hardware and software issues, maintaining IT equipment, and delivering excellent customer service at the Help Desk. The intern will gain practical experience in a professional IT environment, enhancing their technical and communication skills.

• Provide front-line technical support via phone, email, and in-person at the Help Desk.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
• Assist with software installations, updates, and configurations.
• Perform routine maintenance on computer systems and classroom technology.
• Log and track support requests using the collegeâ??s ticketing system.
• Set up and configure new hardware for faculty, staff, and student labs.
• Support network connectivity issues including Wi-Fi troubleshooting.
• Assist IT staff with inventory management and equipment audits.
• Document solutions and contribute to the internal knowledge base.
• Maintain a clean and organized work environment in IT support areas.

• Currently enrolled as a student at IWCC in an IT-related program (e.g., Computer Science, Information Systems, Network Administration).
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

• Ability to lift and carry computer equipment and peripherals weighing up to 40 pounds.
• Frequent walking, standing, bending, and reaching to access equipment and workstations.
• Manual dexterity to operate tools and handle small components.
• Ability to sit or stand for extended periods while working at a computer or help desk.
• Occasional climbing of ladders or use of step stools to access equipment in elevated locations.